<div class="content"><p>The LINEAGENTGROUPENTRY packet provides information on ACD
agent groups. The <a href="3c5e122b-b903-48c9-8b97-0078eae5c896" data-linktype="relative-path">LINEAGENTGROUPLIST</a>
packet can contain an array of LINEAGENTGROUPENTRY packets.</p><table>
 <tbody><tr>
  <th><p><br/>0</p></th>
  <th><p><br/>1</p></th>
  <th><p><br/>2</p></th>
  <th><p><br/>3</p></th>
  <th><p><br/>4</p></th>
  <th><p><br/>5</p></th>
  <th><p><br/>6</p></th>
  <th><p><br/>7</p></th>
  <th><p><br/>8</p></th>
  <th><p><br/>9</p></th>
  <th><p>1<br/>0</p></th>
  <th><p><br/>1</p></th>
  <th><p><br/>2</p></th>
  <th><p><br/>3</p></th>
  <th><p><br/>4</p></th>
  <th><p><br/>5</p></th>
  <th><p><br/>6</p></th>
  <th><p><br/>7</p></th>
  <th><p><br/>8</p></th>
  <th><p><br/>9</p></th>
  <th><p>2<br/>0</p></th>
  <th><p><br/>1</p></th>
  <th><p><br/>2</p></th>
  <th><p><br/>3</p></th>
  <th><p><br/>4</p></th>
  <th><p><br/>5</p></th>
  <th><p><br/>6</p></th>
  <th><p><br/>7</p></th>
  <th><p><br/>8</p></th>
  <th><p><br/>9</p></th>
  <th><p>3<br/>0</p></th>
  <th><p><br/>1</p></th>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">dwGroupID1</p>
  </td>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">dwGroupID2</p>
  </td>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">dwGroupID3</p>
  </td>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">dwGroupID4</p>
  </td>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">dwNameSize</p>
  </td>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">dwNameOffset</p>
  </td>
 </tr>
</tbody></table><p><b>dwGroupID1 (4 bytes): </b>An unsigned 32-bit
integer. The first part of the <a href="489de77f-16d8-4c4f-939a-f795e8b42893#gt_c4813fc3-b2e5-4aa3-bde7-421d950d68d3" data-linktype="relative-path">UUID</a> for the group. </p><p><b>dwGroupID2 (4 bytes): </b>An unsigned 32-bit
integer. The second part of the UUID for the group.</p><p><b>dwGroupID3 (4 bytes): </b>An unsigned 32-bit
integer. The third part of the UUID for the group. </p><p><b>dwGroupID4 (4 bytes): </b>An unsigned 32-bit
integer. The fourth part of the UUID for a group. It is the responsibility of
the agent handler to generate and maintain the uniqueness of this identifier.</p><p><b>dwNameSize (4 bytes): </b>An unsigned 32-bit
integer. The size, in bytes, of the ACD group or queue name, including the null
terminator.</p><p><b>dwNameOffset (4 bytes): </b>An unsigned 32-bit
integer. The offset from the beginning of the packet to a null-terminated
string specifying the name and other identifying information of an ACD group or
queue into which the agent can log on. This string can contain information,
such as supervisor and skill level, to assist the agent in selecting the
correct group from a list displayed on the workstation screen. The size of the
field MUST be specified by <b>dwNameSize</b>.</p></div>